We upgraded our home from electric baseboard heat and window A/C units to a complete HVAC system. For such an enormous task, we had several companies out to review their approach and cost estimates with us. Pat was the only contractor who really took the time to understand our goals, and the fact that he was local and the most reasonably priced made it an easy decision. Pat was out several times prior to the project to ensure we were all on the same page about the approach. (He even seamlessly took on the questions of my father-in-law who, as a retired construction manager, is skeptical of most contractors.) During the project, Pat kept us well informed on the progress, performed his own internal quality reviews, answered any questions that we had, and his team was very professional. On this 90 degree day, I get to write this review from the comfort of my now fully climate-controlled home. So thankful we went with them!